SP Fönster is not concerned about their reputation, and are really difficult to deal with when it comes to faults and/or claims.hangun said:
They have much to learn from RM Fönster, Tanumfönster, and even Elitfönster.
Nice frames and locks, I would guess many can't believe they are "plastic windows."Ozzypojken said:
Have now gone through the windows more and taken some more photos. This is how it looks:
Wear
down to alum
Gaps (maybe it's supposed to be like this?)
We can also see that there are larger cracks on the outside of the frame
Other defects
I suspect that some of this one has to live with, but what about the large crack at the top? Can't that become a problem?
Wear
down to alum
Gaps (maybe it's supposed to be like this?)
We can also see that there are larger cracks on the outside of the frame
Other defects
I suspect that some of this one has to live with, but what about the large crack at the top? Can't that become a problem?
They look quite battered judging by the pictures, and the "gap" as you call it I would consider a production defect.
Even the pictures you show under the header Other defects I find unacceptable if you are paying full price.
I would complain about the windows, even if it might be trickier since it's been a while since you received them, and try to get new ones that meet the standards.
When building new, you want everything you install to be OK, and if you're going to have a defective product with a price reduction, it should be something you choose yourself BEFORE making the deal—not something you're forced into afterward because the supplier gives a unilateral price reduction on an already delivered product that isn't acceptable.
As for the crack, it's hard to say if it should be a problem—it depends a bit on where it is and if it can crack further/where it appears on the frame. If it's behind the mold/lining, then it probably doesn't affect the appearance, and it will hardly impact the function (as long as no water can get in and cause rot in the wood).
Even the pictures you show under the header Other defects I find unacceptable if you are paying full price.
I would complain about the windows, even if it might be trickier since it's been a while since you received them, and try to get new ones that meet the standards.
When building new, you want everything you install to be OK, and if you're going to have a defective product with a price reduction, it should be something you choose yourself BEFORE making the deal—not something you're forced into afterward because the supplier gives a unilateral price reduction on an already delivered product that isn't acceptable.
As for the crack, it's hard to say if it should be a problem—it depends a bit on where it is and if it can crack further/where it appears on the frame. If it's behind the mold/lining, then it probably doesn't affect the appearance, and it will hardly impact the function (as long as no water can get in and cause rot in the wood).
The craftsman was here today and looked at the windows. It was mainly the cracks, a little minor wear on the alum, and gaps but he said it was not a problem. I guess I might have been a bit too picky and the photos might highlight the issues more than they actually are. He said that I won't get any new windows due to the small defects, but I assume there might be a possibility for some form of compensation.
Anyway, the craftsman will be installing the windows on Monday and Tuesday, and since the company I filed the complaint with hasn't responded, I guess I'll just go with that. I think I can live with the small defects; it was mainly the larger cracks and gaps that I was doubtful about, whether they could affect the functionality.
Anyway, the craftsman will be installing the windows on Monday and Tuesday, and since the company I filed the complaint with hasn't responded, I guess I'll just go with that. I think I can live with the small defects; it was mainly the larger cracks and gaps that I was doubtful about, whether they could affect the functionality.
One reason the craftsman might not think it's a problem could potentially be because he doesn't have to keep them in his own property and he wants to carry out the job he has scheduled without a lot of complicated troubles. Once you've installed them, the chances for financial compensation will likely decrease since you've been considered to accept the condition of the delivered windows.
What does SP say about, for example, the crack in the frame? Because it should hardly be a transport damage.
What does SP say about, for example, the crack in the frame? Because it should hardly be a transport damage.