Hello,
I have a staircase with treads and risers in oak in a newly built house. The house was built in 2013 and has basically had creaks and snaps in the staircase (all steps) since the start. I even feel like some of the treads give way when I step on them. I have read several threads about this and the measures that can be taken.
Of course, we filed a complaint and eventually, in 2015, a "staircase specialist" addressed the issue. I wasn't home when it was done, so I don't know what they did but I can see the result. They don't seem to have reset the staircase, as the screws are in the same screw holes in the risers. What they have done, however, is wedge in two pieces of some rubber material at the top of each riser (into the rebate on the tread).
I probably expected them to tighten the staircase properly and screw the risers into a new position. Now the tread can still move since it is only supported at a couple of points and also by a soft material.
Initially, the measure had some effect, but a year later the creaking is back to a baby-wake-up level (if you're not a ninja).
My question: Is this a correct measure to take in this way?
And more legally: What right do I have to file a complaint about a remedy for a complaint that does not meet the standard?
During the final inspection, the inspector stated that one has to accept some creaking in a wooden staircase (but it has since increased as well). I have also visited several similar houses in the neighborhood and their staircases are completely solid and creak-free.
