Warning for Biltema's decking screw

[adde321]

I am not confusing the terms at all, my experience and the knowledge I have of the industry is that it is easier to get a return approved without a receipt than a complaint. Do you obviously have another experience? Actually, a receipt is required in both cases, and much of this depends on the staff's goodwill, the customer's behavior, and the value of the goods.

The text you are quoting refers specifically to YOU as the consumer having to certify the purchase, not the company! By searching for a receipt, the company becomes the one proving the purchase, YOU still have no proof! Then it is in the company's interest and is a given for service-minded staff to help the customer as far as possible. But I am not a stickler for rules, so I admit that I do not know the law.

But really, that was not what I reacted to; it was the argument that the packaging is enough, THAT'S WRONG! There is so much shrinkage in the industry and more often than you would think, attempts are made by fraudsters to return (complain/return) stolen goods. It may be more common with returns than with complaints. But it is an incredibly common misconception that the label somehow certifies the purchase.

That it is now common with manufacturing dates even on this type of goods is good for tracing batches with errors, but usually, the lead times from when the marking is placed until the consumer uses the goods are far more than the one year that is customary for warranty, so it is not good enough as a time marker in complaint contexts. Should a store with lower turnover have fewer complaints because they have older labels?

Given the aforementioned problems, digital receipts are now becoming increasingly common, and an industry standard would be desirable. Receipt printing upon request for those who want to file it in a binder?

No, you don't need a receipt when it comes to a defective product as long as you can prove you shopped at the relevant chain, for example with a bank statement or similar. Stop making up incorrect arguments about receipt requirements when such do not exist. However, I can agree with you that I was wrong when I suggested that the packaging alone was enough (the company can refuse that as proof). I can't be bothered to search for the correct text, I took the first best without reading it through, but once again, in the case of a defective item, something like a bank statement proving that you bought the item from the company is sufficient. However, you do not have the right to demand money if the company would rather try to repair/fix the error themselves. Period.

 

[j.f.s]

For individuals who want to return a product, it is only required that you can prove the purchase at the store where you intend to make the return. A receipt is not necessary; other means to verify the purchase are acceptable.
Just like I described how I returned a product at Biltema, without a receipt.
Here is a cheat sheet from Konsumentverket: https://www.konsumentverket.se/glob...nd-konsumentkoplagen-2016-konsumentverket.pdf

 

[Mayoo]

We built a deck in 2006 and bought decking screws at Woody for about 90 sqm! All of them broke! Got some new ones but they weren't any better. Bought new ones at jem and fix and they seem to hold so far. Fingers crossed for that. It was tough to remove and replace them.

 

[Huddingebo]

And once the client has received their samples and approved them, the Chinese supplier moves production to any manufacturer in China. Often with lower quality but cheaper.

Producing with high quality is of course possible in China, but it's often not cheaper than producing things the right way in Europe. Possibly if there's a lot of manual handling that can't be automated, then Chinese production may be cheaper if it is to be of comparable quality.

All that glitters is not gold in China

That's the reason why manufacturers in recent years increasingly move component manufacturing back home from China.
The distance, cultural differences, and due to inadequate calculations make it not worthwhile to do everything in China if you strive for quality.
It essentially requires Swedish engineers on site for it to work.

 

[optimum]

That is the reason manufacturers in recent years have increasingly moved component manufacturing from China back home.
Distance, cultural differences, and due to substandard calculations make it unprofitable to do everything in China if you are aiming for quality.
It essentially requires Swedish engineers on site for it to work.

Yes, I know.
I have also been to China quite a bit and came to the same conclusion.

Larger producers of machinery for manufacturing and products have their own technicians on site to achieve the right level of quality and performance.

 

[Keexet]

No, you don't need a receipt when it comes to a faulty product as long as you can show that you purchased from the current chain, e.g., with a bank statement or similar. Stop making up faulty arguments about receipt requirements when such don't exist. However, I agree with you that I was wrong when I implied that it's enough with just the packaging (the company can refuse this as evidence). I'm not bothered to look up the right text, took the first one without reading it through, but again, for a faulty product, something like a bank statement proving you purchased the item from the company is enough. However, you don't have the right to demand money if the company prefers to try to repair/fix the issue themselves. Period

I'm not saying that a receipt is necessary, I'm just saying that if you go the bank statement route, it's the store that holds the evidence, not you. The bank statement may specify that you shopped at the store on a certain date, but nothing about which products you bought at that time; thus no proof. The proof only comes when the receipt is found, and I'm not saying it's not sufficient, just that it's not YOU as the consumer who holds the proof that the particular item was purchased at that specific time.

Then that it practically WORKS as proof because the staff helps you find the evidence is another matter. It would be interesting to see a precedent illustrating how the law views the whole issue, what is considered evidence, and what is not, and who is obligated to provide the evidence. But to claim that the bank statement is evidence for that particular item is a bit like claiming person x must have been the murderer because they were present at the crime scene; it's only when the police find fingerprints on the murder weapon, the staff find the receipt, that the evidence starts to become strong enough, in my opinion. But that's my opinion!

I am not making up any faulty arguments, in fact, I don't understand that argument technique at all. Saying so makes a debate pretty pointless and one might as well quit right away. I think an internet forum is for exchanging opinions and sharing each other's experiences. If one doesn't even want to listen to the other side or consider others' arguments, I wonder what one is doing on a forum. However, if you had written "I don't buy your arguments" it would have felt less offensive and fully legitimate.

As I see it, I'm a simple layperson trying to find logical reasoning in everyday life. I think it's incredibly sad that the original poster encountered this screw that doesn't meet the standards, and that so much of poor quality is produced today when environmental awareness should be the top priority. I hope and still believe in reason and that all people are honest, but until this utopia arrives, we have to realize that the packaging is not valid as proof to substantiate a purchase, which was the only point I disagreed with, not the receipt requirement per se.

 

[civilingenjören]

But to claim that the bank statement is proof of that specific item is a bit like claiming that person x must have been the murderer because they were at the crime scene, it's only when the police produce fingerprints on the murder weapon or the staff find the receipt that the evidence starts to become strong enough in my opinion.

In civil cases, there is something not present in criminal cases; editionsföreläggande. The court could thus require Biltema to produce the receipt for a specific amount on a specific date in a specific store with a specific item because it is simple for them and has decisive importance in the case.

 

[MickeMörkö]

It will be a heck of a job to fix up a veranda where the screws have broken off!

Thinking a bit. Fresh decking is almost wet when it comes from impregnation. If you lay fresh decking, it won't swell at all; instead, it shrinks quite a bit. If you lay dry decking, it will probably swell when it gets wet. The reason professionals don't experience this issue as much as amateurs might have something to do with that.

With sufficiently good screws, properly installed, the problem doesn't exist, of course.

 

[GK100]

With sufficiently good screws, properly mounted, the problem does not exist, of course.

Then why is it not the obvious solution in these types of threads regardless of the material and execution? The forum can give many preventive tips if only the right questions are asked. It's hardly meaningful with various subtleties regarding receipts, complaints, etc., when one should look in the mirror, acknowledge the inability in the simple jobs, and try better next time.

 

[janusz_w]

It suddenly occurred to me that I have never checked the measurements of my stainless deck screws which have been a bit weak.
The outer diameter of the thread is 4.2 mm, but the core is only 2.4 mm and the unthreaded part is 2.8 mm.
When I measure a "real" screw, the core diameter is 3 mm all the way through. So there is indeed a difference...

 

[Monteras]

Spika is always interesting...
Has anyone (dared) to use a nail gun and "just right" size galvanized nails??
Maybe even for hidden mounting?
Wonder what "Svenskt Trä" thinks about hidden mounting...

 

[Cheesen]

Nailing is always interesting...
Has anyone (dared) to use a nail gun and "appropriate" size of galvanized nails??
Perhaps even for hidden installation?
I wonder what "Svenskt Trä" thinks about hidden installation...

The nail gun is out of the question since it can never be adjusted so that all nails are the same depth.

I have a nailed deck at the cabin, 40 years old... And there, you notice all the disadvantages of nails. It creaks, and it's impossible to easily remove a plank if you drop a key or something similar through the gaps.

 

[Hussematte]

I just want to share a warning about Biltema's deck screws, see pictures below. I laid 20 sqm of decking in the spring of 2018, the first 15 with screws of an unknown brand and about 5 sqm with Biltema's screws.
There are no issues with the unknown brand, but now I notice that about 90% of Biltema's screws have simply broken off.
You'd be hard-pressed to find worse crap, and I hope not many of you have bought and used the same junk!

[image] [image]

6pcs ...90%?

 

[whak]

I have had the same problem with Biltema's anchor screw.
And it's a screw that you really want to hold

I've encountered that too.

 

[Bengt Svejdur]

6 pieces ...90%?

I have stopped using the regular type of screws for decking; instead, I use what's called hidden fastening, and Biltema doesn't have those kinds of screws. Otherwise, as you mentioned, Biltema's standard deck screws easily break, and I've had the same experience with their anchor screws.