The facade cracked-insulation is visible-the builder claims it's a "cosmetic defect"?!

[LisaVrålet]

Hi.
We built our house last year and moved in December. About a month ago, we discovered that a shard in the facade had come loose so that the insulation is visible. I then called our builder and also sent a picture. I got really scared about moisture, etc. They say it's a "cosmetic defect" and nothing to worry about but that they will send someone to "patch it up" after the holidays. Is that true? I'm super worried!

 

[Mikael_L]

Is it a wooden frame or a stone frame behind the cell foam?

Is it even the facade in the picture? Or is it the foundation/bottom plate ..?

 

[Stefan1972]

It looks like a basic element. No problem at all, just dig away a bit and polish it up and it will be fine afterwards.

 

[Jonatan79]

No worries mate! Easy fix, can never get moisture damage from this.

 

[LisaVrålet]

Is it a wooden frame or stone frame behind the cell plastic?


Is it even the facade in the picture? Or is it the foundation/base slab ..?

It is the foundation. I wrote faster than I thought.

 

[LisaVrålet]

No worries mate! Easily fixed, can never get water damage from this.

For sure?! I could scream with relief!!!

 

[LisaVrålet]

that looks like a foundational element. No worries at all, just dig a bit around and touch it up, and it'll be fine afterwards.

Oh my god, what a relief. Thanks for the response!