Quality after price?

[Alti]

Contact the architect, and try to reach the customer via SMS or similar.

 

[tompa_62]

I agree with the previous writer that this type of pattern has previously been reserved for ceramic tiles. I assume that waterjet cutting has made it possible to do in marble. And 2-3 mm is the normal grout width when laying natural stone. It is (or at least used to be) normal to have some variation in size with natural stone tiles, but then we're talking significantly larger tiles where the percentage difference becomes relatively small. Here, where the tiles appear to be a maximum of about 10x10 cm, 1 mm becomes a significant error. However, the grout width differing where they are on the mesh is a (relatively) small problem, it's not hard to loosen them and set them correctly, unless there are many on each mesh. I seem to remember that it's not uncommon for some to slip sideways when laying mosaic or other small tiles on a mesh.

Chipped tiles (stone or ceramic) from the supplier are completely unreasonable to accept. Well, a few, since you often have to cut some anyway... A "regular" marble floor would never be laid with chipped tiles. The untreated stone, I could imagine, might be upside down...

 

[Boilerplate4U]

Contact the architect, and try to reach the client via SMS or similar

And send lots of pictures if possible! SMS can sometimes reduce the resolution, so check if you can email the pictures so the details are clear. First, contact the architect and coordinate proposals.

My brother runs a renovation company and often encounters obstacles when it comes to different types of material deliveries that don't work aesthetically or functionally. Then having a good foundation is almost a must to make decisions if the client can't be present. Facetime or similar tools are also good aids.

Ps..
There are architects with varying levels of construction knowledge. Architects who focus on aesthetics are sometimes referred to as "cloud architects" due to the tendency to be high in the sky. If you've hired a cloud architect without much experience or insight into construction knowledge, it's more the rule than the exception that these kinds of problems arise.

 

[Alti]

From the batch of tiles you have, and the batch you have returned, perhaps the store, architect, or you can gather enough undamaged tiles that can be laid loose (without a mesh) and that a skilled tiler can install with the correct-sized joints? It should be in the store's interest to resolve this as smoothly as possible.

 

[MackanM]

Hi, you have received China/Indian manufactured tiles.

They use poor quality and a lot of imitation of other brands.

 

[seniorkonsult]

In this case, I don't have much substantial ground to come up with, for example whether there are any conditions in the product stipulating that deviations of X mm or the like may occur. In such a case, you have accepted a certain tolerance level and therefore you have to expect certain deviations. Sometimes a purchase agreement (receipt) can refer to the store's general terms and conditions, which in turn refer to the technical specifications for each purchased product.

But that such a tolerance level should give room for the untreated slab feels very doubtful.

But the gut feeling I have is that I would have stood my ground and made a complaint about this.

An argument to the store is that if they care about the customer (few stores say no to caring about the customer), and they believe that the product is actually faultless, it should be possible for them to take them back. The slabs, their color or shape, are in no way directly tailored to you (worse if you asked them to engrave your name on every 10th slab). With such reasoning, painting them into a corner, my experience is that you can usually come to a solution. Try to smooth it over when you talk about it "sometimes it's right, sometimes it's wrong, let's part as friends"

Good luck.

The AMA has specified tolerance requirements, but it all depends on how the procurement was conducted!

 

[seniorkonsult]

From the batch of tiles you have, and the batch you have returned, maybe the store, the architect, or you can gather enough undamaged tiles that can be laid loose (without mesh) and that a skilled tiler can lay with correct joint sizes? It should be in the store's interest to resolve this as smoothly as possible.

Isn't the purpose of mounting tiles on a mesh to save work and achieve accuracy?

 

[Alti]

Isn't the purpose of mounting tiles on a grid to save labor and achieve accuracy?

Of course, you are right, but my suggestion is a way to move forward without too much wasted time. However, someone obviously has to pay for the extra work.

 

[Freda]

The stone chosen comes from a store in Stockholm that claims to have long and good knowledge. Among the materials they sell, we chose. According to them, an exclusive stone of very high quality.
With this information, we ordered and naturally expected a product of the highest class.
However, the tiler immediately reacted upon delivery to the stone's irregular quality, and we decided to question the store whether this was truly top-class or if there had been a mistake with this delivery.

No chance this is high quality. Maybe the stone itself is of "good or high" quality but judging by the pictures, the mounting on the net is terribly poor and the handling looks like it has been violent with all the chips gone.

I would never have accepted this quality of the product, WHERE was it purchased?
Looks almost like the store ordered on Wish and was delivered by Post Nord...

 

[Puhnallen]

I think at this point, they should take their boards back and compensate us as customers.

You've experienced something that 25% of those who hire contractors encounter. That the delivered product/service does not match what was ordered and no correction is made.

 

[-JST-]

Thank you for all the comments, good advice, and objections. Many of your thoughts support what we feel as responsible craftsmen. If it were only a small portion of the stones that were damaged, the tiler would not have objected to cutting out a stone from one or two sheets. Nor is it a problem to choose to cut away a chip that has gone in one or two tiles. Unfortunately, it concerns the majority of stones in the deliveries.

The big question for us remains. Can/Should this stone really be classified as an exclusive natural stone product? For us, it feels like the store claims to be selling exclusive and "top of the line" material. But maybe the truth is that they have an inferior supplier and hide behind good advertising and nice pictures. Is there anyone who knows where one can get correct information on how marble and natural stone should be "classified"? How can you really know if you have received class 1 marble?

The advice to take the stone to another supplier will definitely be followed; we will take a number of samples to a recognized stone supplier in Stockholm to get a second opinion.

I am also quite convinced that the customer will support us craftsmen in this. Unfortunately, these are the individuals who are affected by the financial aspect of it all. Unfortunately, I think it is far-fetched for the store to compensate for the downtime caused by this.

 

[Sir Duke]

I am acting as a project manager for the renovation of a luxury model archipelago house. The clients are industry-savvy individuals who demand an incredible final finish of the work. They often choose to pay a little more for both craftsmen and products to ensure satisfaction.
...
/

Several warning bells here, indeed!
The claim that it is an exclusive, demanding, and knowledgeable client.
That you, as a project manager, should choose materials for the client, wtf...
And that the fancy store on a fancy street in the fancy capital would guarantee anything.

 

[Boilerplate4U]

Raderad!

 

[Sir Duke]

Definitely several red flags here!
The claim that it's an exclusive, selective, and knowledgeable customer.
That you as a project manager should choose materials for the customer, wtf...
And that the nice store on the nice street in the nice capital would guarantee something.

 

[Boilerplate4U]

I think everyone agrees with that. Any tips to improve the situation?