The problem is that the facade company did not apply the correct plaster. They used a different type than the one I specified in our contract. Now I'm wondering if an additional layer of plaster can be applied to achieve the finish I ordered.
We have Sto's plaster structure program on StoVentec panel priming with StoLevel Classic and top plaster StoLotusanK 2.0.
According to our agreement, I ordered double pigmentation with NCS S0502-Y (white) and now it is only color in StoLotusanK, and the grain size is incorrect; it should be 1.5.
Observation according to inspection
FE Plaster smeared around sockets
FE Gaps in window sills into the folds against the upturn
FE Plaster covers window sills at the upturn in the front on the living room window facing north
FE Facade plaster not according to agreement
B notes that the plaster substrate shows through on the north gable towards the living room in sunlight, but nothing could be confirmed at the time of inspection
Not only that, there are visible seams from the Ventec panels on the facade, and the color in the top plaster is not fully covering.
What do I do when the plaster turned out wrong?
1. Knock down the plaster and ensure the facade gets plaster with double pigmentation according to the agreement.
2. Apply an additional layer of StoLotusan K pigmented plaster with 1.0-1.5 grain size.
3. If the error is not corrected, demand a price reduction equivalent to the cost of rectifying the error.
That was not a beautiful facade! You can clearly see the standing ventec seams. If you haven't paid the invoice, I would contact the company and tell them you're dissatisfied and won't pay until the job is done correctly. Return the invoice with "disputed" written all over it.
If the whole thing is paid, you need to complain about the facade and request a correction.
Yes, this is certainly not an easy situation you've found yourselves in... As mentioned, hold off on the payment and send a letter (preferably Registered Mail) to the company stating that you dispute the invoice and demand that they redo the work according to the order. The problem here seems to be that the company did not do a good job from the start, and you will incur additional costs since you first need to remove the plaster they have applied. So if you don't pay and want another company to come in, it will be even more expensive for you...
Adding an additional layer of plaster creates some problems in terms of thickness, and you also need to consider what happens with moisture migration, etc., with more plaster on the wall.
THANK YOU for an objective answer... I have not paid everything, withholding 113,000 kr but it will cost significantly more to sand down the plaster and apply new. Do you have any experience in removing plaster? Is there an expert I can contact to get an expert opinion? // Lajla
I want to recommend JIPE Konsult, Jan Petterson Civil Engineer SBR if you're looking for someone to inspect a plaster facade. Super nice and professional guy.
// Lajla
I enlisted the help of an expert on stucco facades, Jan Persson from JIPE konsult. Together with Jan and Sto, an action plan was developed, and the contractor realized the mistake and intends to take responsibility. We have now added another layer of Sto LutsanK colored NCS S0502-Y (white) with the correct grain size, i.e., 1.5.
Due to the errors concerning the sheet metal work (weather sealing, possible gaps, etc.), Jan did not consider it suitable to delay the remediation. Autumn storms and heavy rain could cause moisture damage to the underlying structure. The fact that the system's ventilation is also deficient increases the risk. I see no problem in waiting until spring to address the errors and deficiencies in the choice of base plaster and surface plaster.
The contractor may possibly perform provisional solutions now to ensure water intrusion and ventilation that prevents damage during fall and winter, and then correct it properly in the spring.
Errors in the sheet metal work have not been fixed; I am keeping it under control with temporary sealing and hope to have it repaired in the spring.
I enlisted the help of an expert on plaster facades, Jan Persson from JIPE konsult. Together with Jan and Sto, a corrective action plan was developed, and the contractor recognized the mistake and intends to take responsibility. We have now added another layer of Sto LotusanK with the color NCS S0502-Y (white) with the correct grain size, i.e., 1.5.
Due to the errors regarding the sheet metal work (weatherproofing, potential holes, etc.), Jan did not find it advisable to wait with the corrections. Autumn storms and high rain loads can cause moisture damage to the underlying structure. The inadequate ventilation of the system further increases the risk. I don't see any problem in waiting until spring to correct errors and shortcomings in the choice of base plaster and surface plaster. The contractor might provide temporary solutions now to ensure no water intrusion and proper ventilation that prevents damage during autumn and winter, and then correct them properly in the spring.
Errors in the sheet metal work are not corrected, I am keeping it under control with temporary sealing and hope to have it fixed in the spring.
//Lajla
Hi,
the thread is a few years old, but I hope you can help me. We have encountered very similar issues with our new Sto plaster facade. How was the result for you when you added an additional layer of Sto Lotusan? I hope you find the time to respond to me.
// Jan
Hello,
the thread is a few years old but I hope you can help me
We have exactly the same problem with our new Sto plaster facade.
What was the result for you when you added another layer of Sto Lotusan?
I hope you find time to reply to me.
// Jan
I am satisfied but the company cheated and did not take down all the lighting on the facade.
//Lajla
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Husplaner said: