Apologies for the long post
It concerns Pergo original excellence White oak long plank 4v, which is supposed to be of slightly higher quality, according to them anyway.
I bought 200m² and have it throughout the house except for the bathroom & laundry room.
To the problem. I received the material in 2 separate deliveries about 2 days apart, and since I could bring the whole pallet into the house, I did so immediately with both pallets and had them at the right temperature/climate for almost 1 month before it was laid.
And they said the maximum length is 13.5m without a joint, and since I have an open floor plan and had 13.1m, I'm below the limit, albeit close to it.
I also bought Pergo moisture barrier with foam, which has tape seams.
I received instructions that there should be a 7mm gap by the walls, and the builders laid it that way, and staggered the seams just as I wanted, i.e., in a half-plank step so it looks like it's joined on joists, neat but with a lot of waste!
After about 1 month, a gap started to appear by the baseboard, and then I removed the strips and placed a 5mm unit at the bottom at the back so I tilted the strip out and covered the gap to hide it, thought that would work.
It only took another week or so, and I had a gap again, and it grew progressively.
Finally, when it stopped, I took off and measured, there was 28mm to the wall, meaning the floor had shrunk by 21mm/side!
It is laid on a cast slab that was 1.5 years old with water-based underfloor heating that had been running for about 6 months and had normal room temperature all the time, so it shouldn't have affected anything.
It was laid with Pergo sealing agent in the seams in the hall to minimize the risk of water damage there, but it has separated about 2mm on the short side seams.
And from Pergo's side, they blame me for not being allowed to lock the floor with a stove that we have, but it's in the middle, and it has shrunk on both sides, so I don't buy that.
For this entire area, one pallet was used, and the rest of the house is laid from the other pallet, and there have been no problems with shrinking, etc.
The first response I got from Pergo was that it must have been a manufacturing defect in the first batch, that it must have had too high moisture content, which sounds very likely, but then the case was handed over to another person who just came up with excuses and eventually was contacted by a representative from Norway who wanted all the information again from the start, which they got, and since then, I haven't been able to get in touch with anyone from Pergo.
I believe they should at least cover the material & labor cost to replace the floor - it's quite a bit of work since it's in the kitchen & living room, so we have to move out during the process too. The question is just how/if I should pursue this further? Is there any chance to get anywhere with this?
It's been 3 years since this mess started, and I'm so fed up and would definitely not recommend anyone else to buy from them after this.
It also doesn't help that the construction company that did the work has gone bankrupt, not that I blame them for doing wrong as it was done according to all known regulations/recommendations.
Anyone else experienced anything similar?
Tips on how to pursue this further?
It concerns Pergo original excellence White oak long plank 4v, which is supposed to be of slightly higher quality, according to them anyway.
I bought 200m² and have it throughout the house except for the bathroom & laundry room.
To the problem. I received the material in 2 separate deliveries about 2 days apart, and since I could bring the whole pallet into the house, I did so immediately with both pallets and had them at the right temperature/climate for almost 1 month before it was laid.
And they said the maximum length is 13.5m without a joint, and since I have an open floor plan and had 13.1m, I'm below the limit, albeit close to it.
I also bought Pergo moisture barrier with foam, which has tape seams.
I received instructions that there should be a 7mm gap by the walls, and the builders laid it that way, and staggered the seams just as I wanted, i.e., in a half-plank step so it looks like it's joined on joists, neat but with a lot of waste!
After about 1 month, a gap started to appear by the baseboard, and then I removed the strips and placed a 5mm unit at the bottom at the back so I tilted the strip out and covered the gap to hide it, thought that would work.
It only took another week or so, and I had a gap again, and it grew progressively.
Finally, when it stopped, I took off and measured, there was 28mm to the wall, meaning the floor had shrunk by 21mm/side!
It is laid on a cast slab that was 1.5 years old with water-based underfloor heating that had been running for about 6 months and had normal room temperature all the time, so it shouldn't have affected anything.
It was laid with Pergo sealing agent in the seams in the hall to minimize the risk of water damage there, but it has separated about 2mm on the short side seams.
And from Pergo's side, they blame me for not being allowed to lock the floor with a stove that we have, but it's in the middle, and it has shrunk on both sides, so I don't buy that.
For this entire area, one pallet was used, and the rest of the house is laid from the other pallet, and there have been no problems with shrinking, etc.
The first response I got from Pergo was that it must have been a manufacturing defect in the first batch, that it must have had too high moisture content, which sounds very likely, but then the case was handed over to another person who just came up with excuses and eventually was contacted by a representative from Norway who wanted all the information again from the start, which they got, and since then, I haven't been able to get in touch with anyone from Pergo.
I believe they should at least cover the material & labor cost to replace the floor - it's quite a bit of work since it's in the kitchen & living room, so we have to move out during the process too. The question is just how/if I should pursue this further? Is there any chance to get anywhere with this?
It's been 3 years since this mess started, and I'm so fed up and would definitely not recommend anyone else to buy from them after this.
It also doesn't help that the construction company that did the work has gone bankrupt, not that I blame them for doing wrong as it was done according to all known regulations/recommendations.
Anyone else experienced anything similar?
Tips on how to pursue this further?
Member
· Västra Götaland
· 780 posts
21 mm shrinkage per side is quite a lot. Especially if the batch has been indoors for a month before installation. We made a complaint about a Pergo floor a few years ago, and there were no issues. We got a new floor and a reasonable financial compensation for reinstalling the floor.
They have a warranty for a reason. Stand your ground and get it replaced!
They have a warranty for a reason. Stand your ground and get it replaced!
I'm curious about how it went for you with the floor?MatsGyver said:
We have complained about a floor from Pergo we laid in the kitchen and hallway. They accepted the complaint several years ago but have since only delayed and delayed.
It has now escalated to a legal dispute as they refuse to compensate for the relaying of the floor despite admitting that it is a material defect. We have a lawyer involved who handles all communication with Pergo/unilin now but I'm curious if there are more in similar situations.
I have become so mad at their behavior that we have decided to take this all the way. How have you acted?
We are in roughly the same situation; they keep stalling and changing the contact person over and over, so you have to start all over again to tell the whole story. I haven't taken legal help yet, but it's wise of you, and I probably need to do the same; maybe it will be more effective?! Please keep us updated on how it goes for you, I'll do the same.
Getting a lawyer hasn't helped, but as I've mentioned, we've decided to take this to court if necessary. And unfortunately, it seems necessary.
The crazy thing is that all we're asking for is a new identical floor installed, nothing more or less. It's absolutely insane how they choose to handle their complaints! Never again a Pergo floor, I can promise that.