Two years ago, an entrepreneur completely renovated our bathroom from 1959.
They installed electric floor heating and poured tiles on top of it, and also put tiles on the walls.
Right after the job was done, I noticed that the slope of the floor was incorrect near the shower, as water would flow straight out onto the floor instead of draining back.
They returned promptly and addressed it by "lifting" the tiles around the shower area somewhat and said it was better.
But the problem also lay with our shower doors which didn't seal tightly against the floor, allowing water to easily flow out.
During these 2 years, I have not been able to use the overhead shower at all because the water flow is too large and water runs straight out from the shower onto the rest of the bathroom floor.
The slope is incorrect, largely because the toilet is too close to the shower and must be perfectly level.
I've done some tests, and when I have the doors open and turn on the overhead shower, it takes about 3 minutes before I have water in half the bathroom.
And the water does not flow back to the shower.
I placed a long level, 180 cm, on the floor and the slope is almost nonexistent.
By the bathroom door, I have no raised floor threshold at all. The tiles lie exactly level with the threshold.
I have pointed this out to the company that did the job and they naturally want to address it. However, it is taking time to schedule a time for them to come and resolve this.
What also frustrates me is that I have not received any documentation of the job that I can use if something happens.
The only things I have are the quote and invoice from them for the job.
No papers showing what was done, what products were used, etc. I have nothing to show my insurance company in case of an incident.
I've requested this but have received no response.
My questions are as follows:
1. If I don't get any documentation on what was done and how it was done, what can I do?
The contractor has offered two solutions to address the slope in the bathroom:
1. Lay a new floor on top of the existing one to create a deeper slope.
The downside, as I see it, is that the floor heating that is installed and already has poor performance (I have to run it almost at max to feel a warm floor), will become even worse.
2. Tear up the tiles and pour extra on the old leveling compound and lay new tiles to achieve a deeper slope.
Same issue as above. The floor heating will decline in performance.
But the question is if they tear up the tiles. How is the waterproofing affected? I have read that there are waterproofing membranes that are good enough that they are not usually destroyed if you have to replace a tile, for example, if it’s broken. It should also be possible to repair/patch the waterproofing?
What I am considering demanding is redoing the entire floor, i.e., tearing up as much as possible, installing a new heating coil that is more efficient, and pouring on top of it.
But I am then concerned about the remaining moisture protection against the walls, etc. Will this be affected?
A very long post but I have many thoughts...
