Hello everyone,
In connection with our renovations at home, I have done quite a bit of shopping at Hornbach in Helsingborg. I've thought, and still think, that overall one receives pleasant service. However, I'm starting to get increasingly annoyed with their slogan "we don't think, we know."
Our house was built in 1933 with brick. All the walls are reed plastered, with either wood or brick as the underlying material. I figured it might be a quick and easy method to screw drywall onto the wooden walls and glue drywall onto the stone walls, instead of spending considerably more time on applying a full layer of compound on all the walls.
Being a happy amateur, I wandered into the paint department at Hornbach and asked if they have gypsum plaster for gluing drywall. The first salesperson I talked to looked like a living question mark and then said with much certainty that drywall, you can only screw.
To be sure, I took another lap and then asked another salesperson in the same department the same thing. Then I got the answer that you can glue drywall with PL400 adhesive, but the surface must be 100% smooth. I asked if there isn’t some kind of gypsum plaster that can be used for the purpose. Again, I got "the painter's answer" that there isn’t.
Somewhat puzzled, I went to Beijer Bygg and asked them. Sure thing, they said and brought out bags of Gyproc G66, which is intended specifically for gluing drywall.
In retrospect, I've looked around at Hornbach, and they don't have any gypsum-based product in their range intended for gluing drywall.
Can it really be that the professionals they claim to have recruited truly don’t know about these things, or is it just about knowing the methods and products they themselves sell?
What are your experiences?
In connection with our renovations at home, I have done quite a bit of shopping at Hornbach in Helsingborg. I've thought, and still think, that overall one receives pleasant service. However, I'm starting to get increasingly annoyed with their slogan "we don't think, we know."
Our house was built in 1933 with brick. All the walls are reed plastered, with either wood or brick as the underlying material. I figured it might be a quick and easy method to screw drywall onto the wooden walls and glue drywall onto the stone walls, instead of spending considerably more time on applying a full layer of compound on all the walls.
Being a happy amateur, I wandered into the paint department at Hornbach and asked if they have gypsum plaster for gluing drywall. The first salesperson I talked to looked like a living question mark and then said with much certainty that drywall, you can only screw.
To be sure, I took another lap and then asked another salesperson in the same department the same thing. Then I got the answer that you can glue drywall with PL400 adhesive, but the surface must be 100% smooth. I asked if there isn’t some kind of gypsum plaster that can be used for the purpose. Again, I got "the painter's answer" that there isn’t.
Somewhat puzzled, I went to Beijer Bygg and asked them. Sure thing, they said and brought out bags of Gyproc G66, which is intended specifically for gluing drywall.
In retrospect, I've looked around at Hornbach, and they don't have any gypsum-based product in their range intended for gluing drywall.
Can it really be that the professionals they claim to have recruited truly don’t know about these things, or is it just about knowing the methods and products they themselves sell?
What are your experiences?
I find it hard to imagine that there are professionals working at places like Hornbach, not many at least. You definitely need to know what you need if you're shopping there. If you want good quality lumber, for example, you should shop at professional stores where tradespeople shop. They usually have most things, and the people working there often have a better grasp of the situation. However, not all professional stores sell to private individuals.
I have shopped a lot at Hornbach in Helsingborg, and I consider myself to have received good service and, above all, a very pleasant reception there. Sure, you might encounter more expertise at other building suppliers, but I wouldn't fully trust any salesperson, no matter what it says on their shirt.
The prices at Hornbach are significantly lower than where I previously shopped (Optimera), and when I am certain about what I want and need, I generally shop at Hornbach. If I need more of a sounding board, I shop at Optimera and pay the extra money their products cost.
Perhaps you can see Hornbach a bit like a physical online store with friendly staff?
The prices at Hornbach are significantly lower than where I previously shopped (Optimera), and when I am certain about what I want and need, I generally shop at Hornbach. If I need more of a sounding board, I shop at Optimera and pay the extra money their products cost.
Perhaps you can see Hornbach a bit like a physical online store with friendly staff?
I shop at Hornbach in Malmö and I find the staff there knowledgeable. It might be the case that some craftsmen have gotten tired and taken employment. Why would it be those who got fired? A woman in the paint department has, in any case, worked in a paint factory for 30 years, I didn't ask if she got fired...
Back to gluing drywall, I've done exactly the same. After reading up, I knew I needed gypsum adhesive. Didn't find it at Hornbach, not Bauhaus... but at K-Rauta.
Back to gluing drywall, I've done exactly the same. After reading up, I knew I needed gypsum adhesive. Didn't find it at Hornbach, not Bauhaus... but at K-Rauta.
At the risk of breaking some advertising rule, I have to recommend Anderssons Trä in Rydebäck.
A few percent more expensive than hornbach and with worse opening hours, but always the same people working, good service, and free trailer loans.
It might be worth trying if you live in the southern parts of Helsingborg.
A few percent more expensive than hornbach and with worse opening hours, but always the same people working, good service, and free trailer loans.
It might be worth trying if you live in the southern parts of Helsingborg.
I also do some shopping at Hornbach in Helsingborg. The friendly service is a stark contrast to what you get at Bauhaus in Hyllinge. I've probably never received worse service (or rather, lack of service) in any other store than there. Despite that, I do shop there a bit as well since their selection complements Hornbach's where they don't have what I want. Regarding timber quality, I can't complain about Hornbach at all. Really nice timber. Absolutely the same level as at Beijer and Optimera, I think. But, as TS and several others have already pointed out, you have to know yourself what you need.
Here in Stockholm, Hornbach is absolutely the best in terms of knowledgeable staff among the consumer warehouses. Or perhaps we should call it the least unknowledgeable staff. The closest comparable chain is Bauhaus, which mainly has staff that are completely unknowledgeable about most things. However, I have encountered a few stars even at Bauhaus.
It might be a bit unfair to assume that someone was fired just because they work at a building supply store and are a former craftsman. There are probably some with, for example, wear and tear injuries who would rather work there as close to their previous occupation as possible.Claesk said:
I met a former bricklayer with worn-out joints working at Hornbach, so maybe a bit more common sense in statements would be appropriate.